American Citizen Services

A few weeks ago, I took on a new portfolio. That’s State-speak for a new set of responsibilities. For the remaining six months of my tour in Ottawa, I am the ACS officer. In some posts, American Citizen Services is a full-time job, dealing with every conceivable issue relevant to Americans living permanently or temporarily abroad. Here, because we have such an unbelievable local staff, the ACS work load can be managed in addition to my regular consular duties.

The portfolio includes passports, births, deaths, arrests, domestic disputes, abducted children, taxes, social security, voting, and scores of other issues. We deal with urgent matters whenever they come up and schedule appointments for more routine issues.

While I’m on the line adjudicating visa cases in the morning, I usually need to step out every half-hour or so to deal with an ACS case. Most of the routine cases involve passport applications and certificates of birth abroad. There are a series of complex rules to determine citizenship and they all come in to play over the course of a month or two. We get newborns, but also parents who want to get a birth certificate and passport for their 17-year-olds. The process often requires a review of stacks of old papers to establish birthdates, marriage dates, military service dates, employment dates, school attendance dates, etc. Sometimes the puzzle gets very complicated.

When Americans find themselves under arrest, it falls on the ACS officer to ensure they are getting fair treatment. I made my first prison visit a couple weeks ago, meeting with three inmates back-to-back. Although this is Canada, prison is still prison. I’ve been to a few in the U.S. visiting pro bono clients. I had the same visceral reaction to hearing the metal doors clang shut behind me after entering. There’s no such thing as easy time. Even in Canada.

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